Make your SCOs fast, frictionless and secure with Otter self-checkout software.
Otter is a fully featured software suite, which includes tools for SCO management, configuration, central weight management, KPI tracking and reporting, frontend software, AI plugins and many more.
Otter SCO is hardware agnostic – it is compatible with 90% of SCO models from different manufacturers. It is simple to integrate with third-party components you are already using, including POS software, payment processing, receipt printing or loyalty programs.
Interventions – when a customer needs assistance from a store employee – are the biggest obstacle for fast and frictionless checkout experience. Not only do they spoil the customer experience, but they also reduce the profitability of SCOs.
An average of 258 Eur are lost per hour per SCO due to high intervention rate.
By employing self-learning smart weight database, AI tools to identify unpackaged products, remote age verification and smart snappy user interface, the intervention rate can be reduced to 2-3%.
Approx. 50% of all interventions are related. The absolute majority of them can be resolved with central weight management.
Central weight oversight is the first and core step in improving self-checkout performance, reducing losses and improving customer experience. Otter central weight management software diverts weight management from store to chain level, introduces more real-world performance data for learning, is less impacted by human factors (e.g. errors by a single attendant), produces reports and highlights on items to fix. It also provides simplified exception handling for light or bulky items, including multipack management.
With central weight management serial intervention issues are resolved at the chain level in a few clicks.
Keep track of all your SCOs in real-time. See Your SCO software allows to track technical SCO performance and business KPIs.
Maximise uptime with tracking technical SCO performance, including SCOs online or offline, number of restarts, CPU, HDD load levels and status, network status and many more.
Stay on top of business intelligence. The tool provides data on attendant reaction time, number of interventions, intervention rate, interventions by type, outlying stores by low reaction time or number of interventions.
Reports are provided in a fully customizable dashboard.
Empower your store employees to oversee SCOs remotely from any mobile device.
Our Remote attendant station is compatible with Windows, Android and iOS devices.
Otter SCO software features intuitive and snappy user interface speeds up the checkout process.
Otter software uses clever ways to minimize the number of human interventions for most common shopping scenarios.
Some items may have multiple barcodes.
Honest mistake – a customer scans the barcode of a single bottle instead of a 6 pack. Otter software identifies that a 6 pack was placed in the bagging area and displays a prompt ‘Did you mean to scan a 6 pack?’ If the customer clicks YES, it will replace the single bottle with a 6 pack. If NO is selected, only then the attendant will be notified.
This approach has proven to reduce the number of preventable interventions and avoid confrontations with the customer.
In grocery retail more than 60% of shopping carts include at least one unpacked item.
Otter SCO software automatically identifies non-packed items with Picklist Assistant. Picklist Assistant is a Computer Vision application to visually identify non packaged items, without the need to select it from the SCO menu. It reduces the time to scan an unpackaged item from 9 seconds (manual selection via Picklist menu) to 2 seconds. Picklist Assistant significantly reduces the number of interventions and assistance requests.
With Picklist Assistant, a single SCO will serve 6-10 more customers per hour, increasing SCO throughput by 13% and increasing hourly revenue by €210.
Otter SCO software uses AI tools to mitigate checkout fraud. Crime Predictor visually identifies scanned items and checks whether the scanned product matches the product image in the product database. It adds a visual level of security for loss scenarios that traditional weight based scale systems cannot cover.
Crime Predictor protects against:
Crime Predictor can be integrated into the store’s video surveillance and security system, so store security staff can respond immediately.
Real-world deployment data indicates that with Crime Predictor losses at the self-checkouts can be even lower than in traditional checkouts.
Otter software reduces time and resources required for age verification.
With Otter SCO software, age can be approved from a remote location via video camera. A single employee can oversee multiple stores. If age cannot be approved remotely due to uncertainty, the platform will notify a local store attendant.
AI assistant can approve age for customers where it is highly certain that the customer is of legal age (e.g. older than 35) Bottom line for manual intervention can be adjusted (e.g. 30+ approved by AI, all under 30s approved manually). The software includes 2D and 3D anti-spoofing technology and is GDPR compliant, with no images or data stored. The system operates at 99% accuracy rate.
39% of all interventions are age-related. Utilizing remote verification and introducing AI age verification framework can significantly boost SCO throughput.
Expand your business and enable new ways of shopping.
Enable Scan & Go shopping concept with minimal technical effort and investment. Otter SCO uses a ‘bring your own’ device approach. It works with any customer’s smartphone. The Scan & Go experience is accessible via a web app. No app download or registration required. The transaction is finished at the SCO.
Minimize costs and risks for 24/7 stores. Our software enables to operate semi-autonomous, remotely supervised 24/7 concept stores. It supports remote age verification for age restricted products, while Crime Predictor protects against losses.
Reach the next-level of self-checkout with RFID. No scanning required, RFID tagged items automatically identified. After payment, RFID tags are automatically deactivated and can be carried out of the store without activating the security alarm.
